Dynamics 365 Customer Insights
Create Seamless Customer Journeys
​Dynamics 365 Customer Insights Pricing
Dynamics 365 Customer Insights Attach
Add connected customer journeys and campaigns with unified customer data to your qualified Microsoft stack.
$1,000.00
per tenant / per month
Dynamics 365 Customer Insights
Deliver connected customer journeys and campaigns with unified customer data.
$1,700.00
per tenant / per month
Dynamics 365 Customer Insights Trial
Deliver real-time, contextually relevant customer journeys with a free trial.
No Cost
N / A
Gain deep insights into your customers and design highly personalised experiences.
Unify transactional, demographic, and behavioral data with AI-powered identity management for a holistic view of customers.
Accelerate Customer Experiences
What is Dynamics 365 Customer Insights?
Dynamics 365 Customer Insights helps businesses transform their customer data into actionable insights, driving better customer experiences and business outcomes
Plus, it synchronises sales, service, and marketing teams to enhance business productivity.
Business leaders can utilise the toolkit to develop customer segments and journey maps, while marketing teams can simplify content creation with AI-powered text and image suggestions. Sales teams gain a comprehensive view of each customer interaction for more personalised engagements, and customer service agents can tailor their support based on user profiles..
What You Gain
Empower your sales teams to surpass customer expectations and achieve their goals with Dynamics 365 for Sales AI-driven CRM solution.
Unified Customer Profiles
Utilises AI and machine learning to enrich profiles and identify key customer attributes.
Customer Segmentation
Allows the creation of dynamic segments based on customer behaviors, demographics, and preferences.
Customer Journey Mapping
Visualises customer interactions across different touchpoints and channels
Predictive Insights
Uses AI to predict customer behaviors, such as churn risk, product recommendations, and next best actions
360-Degree Customer View
Provides a holistic view of customer interactions, transactions, and feedback which helps ales and service teams deliver more contextualised and informed interactions
Privacy and Compliance
Ensures data privacy and compliance with regulations like GDPR.Provides tools for managing consent and data governance.
Licences
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Licence Type | Description | Cost |
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Implementation
Requirements
Your journey starts with a consultation with one of our experts. They assess how a CRM implementation can best meet your organisation’s particular needs.
24/7 Support
In case you require break-fix support or small alterations in future, we offer ongoing CRM technical support to ensure your CRM is always in sync with your business needs.
Implementation
The project begins with building and implementing the basic infrastructure of your CRM.
System Optimisation
To maximise your Dynamics 365 experience, we assess how far the CRM is meeting your needs and what customisation with apps and add-ons could optimise your experience.
If you’d like to discuss your CRM Marketing requirements and implementation with us more, please request a call below