​Dynamics 365 Customer Service
Dynamics 365 Customer Service Premium
Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI.
$195.00
per user / per month
Dynamics 365 Customer Service Enterprise
Advanced AI-based customer service resources for agents and self-service for complex scenarios.
$90.00
per user / per month
Dynamics 365 Customer Service Professional
Streamlined case management resources for agents and self-service in simpler scenarios.
$50.00
per user / per month
Understand the modern customer journey
Customer service has changed dramatically over the last decade. Previously, customers had to call and wait on hold for assistance. Now, they expect quick, convenient support through their preferred channels and devices.
Accelerate Customer Experiences
What is Dynamics 365 Customer Service?
​
Microsoft Dynamics 365 Customer Service app is crafted to enhance customer support and service management. It provides a range of features to improve customer interactions and streamline service processes.
Additionally, the Customer Service module extends into a fully functional digital contact center platform, designed to deliver a cohesive and integrated customer experience across various communication channels.
What You Gain
REWORD THIS...
Self-Serving Scheduling
Achieve real-time visibility into appointments through the customer portal, built on Microsoft Power Apps.
Client Engagement Surveys
Obtain customer insights by sending personalised, automated surveys following the completion of field service calls.
Drive Productivity
Utilise Copilot in Field Service to quickly search extensive product manuals and find relevant solutions to resolve issues more efficiently.
Resolve Issues Remotely
Launch step-by-step instructions with Dynamics 365 Guides or resolve issues in real time using Dynamics 365 Remote Assist.
Work Order Management
Use Copilot for Field Service in Outlook to generate a response to customers, summarising key details and outlining the next steps.
360 Degree Client View
Ensure a smooth flow of financial and inventory data between Field Service and Dynamics 365 Business Central.
Implementation
Requirements
Your journey starts with a consultation with one of our experts. They assess how a CRM implementation can best meet your organisation’s particular needs.
24/7 Support
In case you require break-fix support or small alterations in future, we offer ongoing CRM technical support to ensure your CRM is always in sync with your business needs.
Implementation
The project begins with building and implementing the basic infrastructure of your CRM.
System Optimisation
To maximise your Dynamics 365 experience, we assess how far the CRM is meeting your needs and what customisation with apps and add-ons could optimise your experience.
If you’d like to discuss your CRM Marketing requirements and implementation with us more, please request a call below
Dynamics 365 Digital Contact Centre - Omnichannel
The Epitome of Innovation
Consistently deliver exceptional engagement. Always surpass customer expectations in every interaction, regardless of the channel.
​
Engage with your clients across all channels—voice, SMS, web, mobile, email, and social media—while personalising interactions using CRM data.
01
Deliver self-service
Engage customers through any channel - Connect via voice, SMS, web, mobile, email, and social channels, while personalizing interactions using CRM data.
Enhance digital self-service - Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI.
Elevate voice self-service - Provide a modern conversational IVR that recognizes caller intent and complex instructions, powered by Nuance.
02
Fuel agent productivity
Connect with the right agent - Improve resolution rates with intelligent, unified routing that assigns requests in any channel to the best-suited agent.
Work smarter with Copilot - Boost agent productivity with suggested responses, conversation summaries, and a universal knowledge chat interface.
Get a 360-degree view of the customer - Empower agents with a holistic view of each customer, including sentiment analysis, interaction history, topics, and CRM case data.
Equip supervisors to assit - Give supervisors visibility into ongoing sessions, performance metrics, and tools to provide support when needed.
03
Increase efficency
Gain a unified view of operations - Visualise key support metrics and detect emerging trends with real-time dashboards, historical reporting, and Copilot analytics.
Unlock the power of data insights - Review agent skills, capacity, and allocation in near-real time. Connect with existing workforce management (WFM) solutions.
Connect Copilot to your data - Connect Copilot to your existing data and business applications to unlock new levels of automation and intelligence.
