​Dynamics 365 Field Service
Dynamics 365 Field Service Contractor
Seamlessly assign and manage external frontline technicians.
$50.00
per user / per month
Dynamics 365 Field Service
Get complete field service management, including step-by-step guides and remote expert assistance.
$95.00
per user / per month
Dynamics 365 Field Service free trial
Deliver exceptional, proactive service that resolves customer issues the first time
No Cost
N/A
Leverage generative AI, the Internet of Things (IoT), and mixed reality to revolutionise your service operations.
The CRM Branch offers tailored solutions to swiftly assist your technicians and field-based engineers.
Leverage generative AI, the Internet of Things (IoT), and mixed reality to revolutionize your service operations.
What is Dynamics 365 Field Service?
Microsoft Dynamics 365 Field Service is a robust business application aimed at optimising field service operations. It enables organisations to deliver efficient and effective on-site services by managing work orders, scheduling, and resource allocation.
What You Gain
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Self-Serving Scheduling
Achieve real-time visibility into appointments through the customer portal, built on Microsoft Power Apps.
Client Engagement Surveys
Obtain customer insights by sending personalised, automated surveys following the completion of field service calls.
Drive Productivity
Utilise Copilot in Field Service to quickly search extensive product manuals and find relevant solutions to resolve issues more efficiently.
Resolve Issues Remotely
Launch step-by-step instructions with Dynamics 365 Guides or resolve issues in real time using Dynamics 365 Remote Assist.
Work Order Management
Use Copilot for Field Service in Outlook to generate a response to customers, summarising key details and outlining the next steps.
360 Degree Client View
Ensure a smooth flow of financial and inventory data between Field Service and Dynamics 365 Business Central.
Licences
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Licence Type | Description | Cost |
|---|---|---|
Implementation
Requirements
Your journey starts with a consultation with one of our experts. They assess how a CRM implementation can best meet your organisation’s particular needs.
24/7 Support
In case you require break-fix support or small alterations in future, we offer ongoing CRM technical support to ensure your CRM is always in sync with your business needs.
Implementation
The project begins with building and implementing the basic infrastructure of your CRM.
System Optimisation
To maximise your Dynamics 365 experience, we assess how far the CRM is meeting your needs and what customisation with apps and add-ons could optimise your experience.