The CRM Branch Help Desk
Support Offerings
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Enterprise - $1090 p/m
Our enter support package includes:
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Unlimited ad-hoc phone support sessions (up to 1hour each)
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24/7 break-fix support
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Monthly customisation changes (with limits)
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Quarterly system optimisation reviews
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Support and training access for up to 20 named users
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A time bank allocated for change requests
Premium - $890 p/m
Our premium support package includes:
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Unlimited ad-hoc phone support sessions (up to 1hour each)
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24/7 break-fix support
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Monthly customisation changes (with limits)
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Quarterly system optimisation reviews
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Support and training access for up to 20 named users
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A time bank allocated for change requests
Partnering with The CRM Branch ensures clients receive optimal support, enabling agents to maximise system efficiency. Our unique support packages include unlimited customisations (with a time cap per customisation) allowing your CRM system to grow with your business at a reasonable cost.
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Additional support users can be added for over 30 users at £20 p/m per user.
Support Add-Ons
What we promise you
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Rapid Response Times: Ensuring your queries and issues are addressed promptly, minimizing downtime and keeping your business operations smooth.
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Personalized Service: Dedicated account managers and support tailored to your specific needs, ensuring that our solutions are perfectly aligned with your business goals.
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Scalable CRM Solutions: Expert guidance on growing and scaling your Microsoft Dynamics 365 system, allowing your CRM to evolve with your business.​​
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Cost-Effective Maintenance: Comprehensive support packages designed to keep your CRM system maintained at a low cost, offering you the best value for your investment.
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Proactive Monitoring: Regular system health checks and proactive monitoring to identify and address potential issues before they become critical problems.
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Regular Updates: Keeping your system up-to-date with the latest features and security updates, ensuring optimal performance and compliance with industry standard​
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Continuous Improvement: Ongoing recommendations and best practices to optimize your Microsoft Dynamics 365 implementation, ensuring it remains efficient and effective.
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Access to Expertise: Direct access to a team of seasoned IT consultants with extensive experience in Microsoft Dynamics 365, providing you with insights and solutions that drive success.
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Flexible Support Options: Various support packages to suit different needs and budgets, offering you the flexibility to choose the level of support that best fits your business.
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Comprehensive Training: Training sessions and resources to empower your team, ensuring they are proficient in using and maximizing the potential of Microsoft Dynamics 365​
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Transparent Reporting: Regular reports on support activities, system performance, and improvement recommendations, giving you clear insights into the value and effectiveness of our services.